At HILLDORF™, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from www.hilldorf.com or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT HILLDORF™
This Privacy Policy applies to G SQUARE, operating under the brand name HILLDORF™.
Business Address:
304, Deep Darshan apt nr mahalaxmi temple anand mahal road Adajan Surat - 395009
Email:
support@hilldorf.com
Phone / WhatsApp:
+91-6353206689
Website:
www.hilldorf.com
2. INFORMATION WE COLLECT
When you visit our website, create an account, place an order, contact us, subscribe to our marketing communications, or otherwise interact with HILLDORF™, we may collect certain information.
Information you provide directly
Depending on how you interact with us, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Product preferences
- Account information
- Customer service communications
- Reviews, feedback, and other information you voluntarily provide
- Information submitted through contact forms
- Marketing preferences
Payment information
When you make a purchase, your payment may be processed through Shopify, Razorpay, or other third-party payment providers.
We may receive limited transaction information necessary to confirm and fulfil your order. Payment card, banking, UPI, or other sensitive payment information may be processed directly by the applicable payment provider according to its own privacy policy and security practices.
HILLDORF™ does not intentionally store complete payment card details on its own servers.
3. INFORMATION COLLECTED AUTOMATICALLY
When you browse our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Approximate location information
- Pages visited
- Products viewed
- Referring website or source
- Time spent on our website
- Website interactions
- Shopping and browsing behaviour
This information helps us understand how visitors use our website and improve our products, services, website experience, and marketing.
4. COOKIES AND SIMILAR TECHNOLOGIES
HILLDORF™ uses cookies and similar technologies to provide, maintain, and improve our website.
Cookies may be used to:
- Keep your shopping cart active
- Remember your preferences
- Maintain website functionality
- Understand website traffic
- Analyse customer behaviour
- Improve website performance
- Personalise your experience
- Measure advertising performance
- Deliver relevant marketing and advertising
Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.
You may be able to control or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect website functionality.
5. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
- Process and fulfil orders
- Provide products and services
- Process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Process returns, refunds, and exchanges
- Communicate with you about your orders
- Maintain and improve our website
- Personalise your shopping experience
- Understand customer preferences
- Analyse website traffic and performance
- Detect and prevent fraud or misuse
- Maintain website and account security
- Comply with legal and regulatory obligations
- Send promotional communications where permitted
- Measure marketing and advertising performance
- Improve our products, services, and customer experience
6. MARKETING COMMUNICATIONS
If you subscribe to our marketing communications or otherwise provide appropriate consent, we may contact you by:
- SMS
- Other permitted electronic communication channels
These communications may include information about:
- New collections
- New product launches
- Offers and promotions
- Discounts
- Restocks
- HILLDORF™ updates
- Other relevant products or services
You can unsubscribe from promotional emails by using the unsubscribe link included in the relevant email.
For other marketing channels, you may contact us using the details provided below to request that promotional communications be stopped.
Please note that even after opting out of marketing communications, we may still send essential transactional communications relating to your orders, account, payments, or other necessary service-related matters.
7. ANALYTICS AND ADVERTISING
We may use third-party technologies such as Google Analytics, Google Ads, Meta Pixel, and other analytics or advertising services to understand how visitors interact with our website and to measure and improve our advertising campaigns.
These services may collect information about your device, browsing activity, website interactions, and advertising engagement.
The information may be used to:
- Measure advertising effectiveness
- Understand website traffic
- Create audiences
- Improve advertising campaigns
- Show relevant advertisements
- Analyse customer behaviour
- Improve our website and marketing
Third-party providers may process information according to their own privacy policies and terms.
8. HOW WE SHARE YOUR INFORMATION
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Shopify
We use Shopify to operate our online store, manage products, orders, checkout, and related ecommerce services.
Payment Providers
We may share necessary information with Razorpay, Shopify, and other payment service providers to process and verify payments.
Shipping and Logistics Providers
We may share necessary information with courier companies, shipping providers, logistics partners, and delivery personnel to fulfil and deliver your order.
Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting and technology
- Analytics
- Advertising
- Email marketing
- SMS communication
- Customer support
- Fraud prevention
- Security
- Data processing
We only share information that is reasonably necessary for the relevant business purpose.
9. LEGAL REQUIREMENTS
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Protect our legal rights
- Prevent fraud or abuse
- Protect the security of our website or services
- Investigate suspected unlawful activity
- Protect the rights, property, or safety of HILLDORF™, our customers, or others
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
11. DATA SECURITY
We take reasonable technical and organisational measures designed to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.
If you follow a link to a third-party website, that website's own privacy policy and terms will apply.
HILLDORF™ is not responsible for the privacy practices, security, or content of third-party websites.
13. YOUR PRIVACY CHOICES
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Request information about how your data is processed
To make a privacy-related request, contact:
Email: [PRIVACY / CUSTOMER SUPPORT EMAIL]
We may need to verify your identity before processing certain requests.
Some requests may be subject to applicable legal requirements, limitations, or exceptions.
14. CHILDREN'S PRIVACY
Our website is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us at [CUSTOMER SUPPORT EMAIL] so that we can review and take appropriate action.
15. INTERNATIONAL DATA PROCESSING
Some of our service providers may process information in countries other than the country in which you reside.
Where applicable, such processing may be subject to the privacy laws and security practices of those jurisdictions.
By using our website and services, you acknowledge that your information may be processed by service providers involved in operating our ecommerce business.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
17. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or how HILLDORF™ handles personal information, please contact us:
HILLDORF™
Legal Business Name: G SQUARE
Address: 12TH Floor, A 1204 Gauravpath Road Palanpur, nr, Satvan Circle, Surat-395009
Email: support@hilldorf.com
Phone / WhatsApp: +91-6353206689
Website: www.hilldorf.com