Terms of service

TERMS OF SERVICE

Last Updated: September 3, 2026

Welcome to HILLDORF. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. About HILLDORF

HILLDORF is an online fashion and clothing brand offering apparel and related fashion products through its website. These Terms of Service govern your use of our website and your purchase of products from HILLDORF.

2. Use of Our Website

You agree to use the HILLDORF website only for lawful purposes. You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use our content, services, or systems for fraudulent or unlawful activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other information displayed on our website are accurate. However, actual product colors may vary slightly depending on your device screen, lighting, photography, and other factors. HILLDORF reserves the right to correct errors, update product information, or modify product details when necessary.

4. Pricing and Availability

All product prices displayed on the website are subject to change without prior notice. Products are subject to availability, and HILLDORF reserves the right to limit quantities or discontinue products at any time. If an order cannot be fulfilled due to an unexpected stock or pricing issue, we may contact you regarding the order and provide an appropriate resolution.

5. Orders

When you place an order with HILLDORF, you agree to provide accurate and complete information, including your name, registered mobile number, email address, billing address, and shipping address. An order is considered accepted only after it has been confirmed by HILLDORF. We reserve the right to cancel or refuse an order in cases including suspected fraud, incorrect information, product unavailability, pricing errors, or other legitimate business reasons.

6. Payments

Customers must provide valid payment information when placing an order. Payments may be processed through third-party payment providers. HILLDORF is not responsible for interruptions, errors, or issues caused by third-party payment services, although we will reasonably assist customers in resolving transaction-related concerns.

7. Shipping and Delivery

HILLDORF will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe displayed at checkout or communicated to the customer. Delivery times may vary due to factors such as courier delays, weather conditions, holidays, incorrect address information, or circumstances beyond our reasonable control.

8. Returns, Exchanges, and Damaged Products

Returns and exchanges are subject to HILLDORF's applicable return and exchange policy. Customers who receive a damaged, defective, or incorrect product should contact our support team promptly and provide the required order details and supporting images or information.

For authenticity and verification purposes, customers are strongly recommended to record a complete unpacking video while opening their HILLDORF package, showing the original packaging, branding, and the product received. The original packaging and product tags should be retained until the return or exchange request has been reviewed.

9. Intellectual Property

All content available on the HILLDORF website, including brand names, logos, product images, photographs, graphics, designs, text, videos, and other materials, is owned by or licensed to HILLDORF and is protected by applicable intellectual-property laws. You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. User Information and Privacy

Your use of our website and the information you provide to HILLDORF are also governed by our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and use of information as described in it.

11. Third-Party Services

Our website may use third-party services, including payment gateways, logistics providers, technology platforms, analytics services, and other service providers. Your use of third-party services may also be subject to their respective terms and policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, HILLDORF shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products. Nothing in these Terms limits any liability that cannot legally be excluded or limited under applicable law.

13. Changes to Our Services or Terms

HILLDORF reserves the right to modify, suspend, or discontinue any part of our website, products, services, or policies at any time. We may also update these Terms of Service from time to time. Updated terms will be published on this page with a revised “Last Updated” date.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with these Terms or your use of the HILLDORF website shall be subject to the applicable jurisdiction of the courts in India.