Shipping policy

SHIPPING POLICY

Last Updated: September 3, 2026

At HILLDORF, we are committed to processing and delivering your orders as quickly and reliably as possible. Please read our shipping policy carefully for information about order processing, dispatch, delivery timelines, and related shipping conditions.

1. Order Processing & Same-Day Dispatch

Orders received before 2:00 PM (IST) on a business day will be dispatched on the same day. Orders received after 2:00 PM (IST) will be dispatched on the next business day.

Orders placed on Sundays, public holidays, or non-working days will be processed and dispatched on the next business day. During sales, promotional events, or periods of exceptionally high order volume, dispatch may take additional time.

2. Dispatch Confirmation

Once your order has been dispatched, you will receive a confirmation through your registered email address and/or mobile number, along with tracking information where available. You can use the tracking details provided to monitor your shipment.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location, courier service, and other circumstances. Delivery timelines are estimates and may vary for remote locations, during peak seasons, holidays, adverse weather, or due to circumstances beyond our control.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information when placing an order. HILLDORF is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

If you need to change your shipping address after placing an order, please contact our support team as soon as possible. Address changes may not be possible once the order has been dispatched.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase. Shipping charges may vary depending on the order, delivery location, or applicable promotional offers.

6. Tracking Your Order

Once your order has been handed over to the shipping carrier, tracking information will be provided where available. Tracking updates may take some time to appear after dispatch. If tracking information does not update immediately, please allow reasonable time for the courier system to register the shipment.

7. Delayed Deliveries

While HILLDORF works with delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including weather conditions, transportation disruptions, courier delays, public holidays, high order volumes, remote delivery locations, or other unforeseen circumstances.

If your order is significantly delayed, please contact HILLDORF Customer Support and we will assist you in checking the shipment status.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the courier may make another delivery attempt or return the shipment to HILLDORF.

Customers should ensure that the registered phone number remains reachable during the delivery period.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your Order Number, Registered Phone Number, Registered Email ID, reason for the complaint, and clear images of the product and packaging.

For authenticity and verification purposes, customers are strongly recommended to record a complete unpacking video while opening their HILLDORF package. The video should clearly show the original packaging, HILLDORF branding, package condition, and the product received.

Please retain the original packaging, tags, and other product materials until your complaint or return request has been reviewed.

10. Delivery to Remote Locations

Orders shipped to remote or hard-to-reach locations may require additional delivery time. Any estimated delivery date shown at checkout is subject to courier serviceability and operational conditions in the destination area.

11. Undelivered or Returned Shipments

If a shipment is returned to HILLDORF because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal to accept the shipment, or other reasons attributable to the customer, additional shipping or re-delivery charges may apply where applicable.

12. International Shipping

If HILLDORF offers international shipping, delivery times, shipping charges, customs duties, taxes, import fees, and other charges may vary depending on the destination country. Any applicable customs duties, taxes, or import charges that are not included at checkout may be the responsibility of the customer.