Privacy policy

PRIVACY POLICY

Last Updated: September 3, 2026

At HILLDORF, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how HILLDORF collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

When you visit or purchase from our website, we may collect information such as your name, mobile number, email address, billing and shipping address, order details, payment-related information, device information, IP address, browser information, and website activity. We may also collect information you voluntarily provide when you contact our customer support or communicate with us regarding an order, return, exchange, or other service.

2. How We Use Your Information

We may use your information to process and deliver orders, confirm payments, provide customer support, process returns and exchanges, communicate order updates, improve our website and products, prevent fraud or misuse, maintain business records, and provide relevant promotional or marketing communications where permitted by applicable law. We only use personal information for legitimate business purposes and in accordance with applicable laws.

3. Payment Information

Payments may be processed through third-party payment providers. HILLDORF does not intend to store your complete debit card, credit card, banking, or other sensitive payment credentials on its own systems. Payment information may be handled directly by the relevant payment service provider according to its privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how customers use our website, improve performance, and support relevant advertising or analytics. You may be able to manage or disable cookies through your browser settings, although certain website features may not function properly as a result.

5. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted third-party service providers who help us operate our business, including payment processors, shipping and logistics partners, technology providers, website service providers, analytics providers, and customer-support services. These parties may receive only the information necessary to perform their services. We may also disclose information where required by law, legal process, regulatory authorities, or to protect the rights, property, and security of HILLDORF, our customers, or others.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Order and Communication Information

When you place an order with HILLDORF, we may contact you using your registered phone number or email address regarding your order, payment, shipping, delivery, return, exchange, or customer-support requests. Service-related communications may be sent when necessary to complete or manage your transaction.

8. Marketing Communications

Where permitted by applicable law, HILLDORF may send promotional communications about new collections, offers, discounts, products, and brand updates. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting our support team.

9. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services. HILLDORF is not responsible for the privacy practices or content of third-party services. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our services are intended for general customers and are not directed specifically toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. When information is no longer required, it may be securely deleted or anonymized where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, and the right to withdraw consent where processing is based on consent. To make a privacy-related request, please contact HILLDORF using the contact details provided below.

13. Changes to This Privacy Policy

HILLDORF may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws. Any updated version will be published on this page with a revised “Last Updated” date.