HILLDORF™ — RETURN & REFUND POLICY

Last Updated: As of 30 September 2026 at 1:04 pm IST

At HILLDORF™, we want you to have a positive shopping experience. Because our products are fashion items, we maintain a limited return policy to protect product quality and hygiene.

Please read this policy carefully before placing an order.

1. RETURN WINDOW

Eligible return requests must be submitted within 2 days of delivery.

After the 2-day return period has passed, a return may not be accepted, except where required by applicable law.

To request a return, contact us at:

support@hilldorf.com

Please include your order number, product details, and reason for the return.

2. WHEN IS A RETURN ACCEPTED?

HILLDORF™ does not accept returns for change of mind, personal preference, or incorrect size selection.

A return may be considered only when:

• The wrong product was sent by HILLDORF™; or
• The product received is defective or damaged, subject to verification.

You must contact us within 2 days of delivery if you believe your order qualifies for a return.

3. WRONG PRODUCT RECEIVED

If you receive a product that is different from the product you ordered, contact us within 2 days of delivery.

After verification, HILLDORF™ may provide:

• A replacement with the correct product; or
• A refund where replacement is not reasonably possible.

If the error is confirmed to be attributable to HILLDORF™, we will cover the applicable return shipping cost.

4. DEFECTIVE OR DAMAGED PRODUCT

If your product arrives defective or damaged, contact us within 2 days of delivery.

We may ask you to provide:

• Clear photographs of the product
• Photographs of the packaging
• A description of the issue
• Your order number
• Other information reasonably required to verify the claim

If the defect or damage is confirmed to be attributable to HILLDORF™, we may provide a replacement or refund, as applicable.

For confirmed defective or damaged products attributable to HILLDORF™, we will cover the applicable return shipping cost.

5. RETURN CONDITIONS

Where a return is approved, the product must be:

• Unworn
• Unused
• Unwashed
• In its original condition
• Returned with original tags attached
• In its original packaging, where applicable
• Free from stains, perfume, makeup, odours, pet hair, or other signs of use
• Free from damage caused after delivery

Products that do not meet these conditions may be rejected.

6. NON-RETURNABLE PRODUCTS

The following products or situations are generally not eligible for return:

• Change-of-mind returns
• Products where the customer selected the wrong size
• Worn products
• Washed products
• Used products
• Altered or modified products
• Products with removed or damaged tags
• Products showing signs of use
• Sale products
• Clearance products
• Discounted products
• Promotional products
• Products specifically marked as non-returnable on the product page

This does not affect any mandatory rights available to customers under applicable law.

7. SIZE EXCHANGES

HILLDORF™ currently does not offer size exchanges.

Customers are encouraged to carefully check the size chart and product information before placing an order.

If an incorrect size is selected by the customer, the product will generally not qualify for a return or exchange.

8. RETURN SHIPPING COST

Return shipping responsibility depends on the reason for the return.

If HILLDORF™ is responsible

If we confirm that the wrong product was sent or the product was defective/damaged due to an issue attributable to HILLDORF™, we will cover the applicable return shipping cost.

If the issue is not attributable to HILLDORF™

Change-of-mind returns, incorrect size selections, and other non-eligible returns will not be accepted.

9. HOW TO REQUEST A RETURN

To request an eligible return, contact:

Email: [CUSTOMER SUPPORT EMAIL]

Please provide:

Order Number: [ORDER NUMBER]
Customer Name: [CUSTOMER NAME]
Product Name: [PRODUCT NAME]
Reason for Return: [REASON]

You may also be asked to provide photographs or videos of the product.

Please do not send any product back without receiving return instructions from HILLDORF™.

Unauthorised returns may not be accepted.

10. RETURN INSPECTION

After receiving an approved return, HILLDORF™ may inspect the product to determine whether it meets the conditions of this policy.

Return approval is subject to verification.

If the returned product does not meet the applicable conditions, the return may be rejected and the product may be sent back to the customer.

11. REFUNDS

For an approved return where a refund is applicable, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

HILLDORF™ is not responsible for delays caused by third-party financial institutions after a refund has been successfully initiated.

12. CASH ON DELIVERY (COD) REFUNDS

For eligible COD orders where a refund is approved, the refund will generally be provided as HILLDORF™ store credit.

Store credit may be issued to the customer's registered email address, account, or another appropriate method.

Store credit may be subject to the terms communicated when it is issued.

13. SALE, CLEARANCE AND DISCOUNTED PRODUCTS

Sale, clearance, discounted, and promotional products are generally non-returnable.

Products specifically marked "Final Sale", "Non-Returnable", or similar on the product page will not be eligible for return, except where required by applicable law.

If a discounted product is received defective or the wrong product is sent by HILLDORF™, contact us within 2 days so we can review the issue.

14. INTERNATIONAL ORDERS

HILLDORF™ currently does not accept international returns.

International customers should carefully review product information, sizing, shipping information, and applicable terms before placing an order.

Unless required by applicable law, HILLDORF™ will not be responsible for international return shipping, customs charges, duties, taxes, or other costs associated with returning an international order.

This section does not limit any mandatory rights that may apply to customers under applicable law.

15. ORDER CANCELLATION

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, contact:

[CUSTOMER SUPPORT EMAIL]

Cancellation requests are subject to our ability to process the request before dispatch.

16. REFUNDS FOR CANCELLED ORDERS

If an eligible cancellation is successfully processed before shipment and payment has already been received, the applicable refund will generally be issued to the original payment method.

For COD orders, there is generally no payment to refund if the order has not yet been paid.

17. FRAUDULENT OR ABUSIVE RETURN REQUESTS

HILLDORF™ reserves the right to investigate return and refund requests and may reject requests where there is reasonable evidence of:

• Fraudulent activity
• Product misuse
• Repeated abuse of the return policy
• False claims
• Product tampering
• Intentional damage
• Use of a product before attempting to return it

Nothing in this section limits rights that cannot legally be excluded.

18. POLICY CHANGES

HILLDORF™ may update this Return & Refund Policy from time to time.

Changes will be published on this page with an updated "Last Updated" date.

The policy applicable to an order will generally be the policy in effect at the relevant time, subject to applicable law.