SHIPPING POLICY

Last Updated: As of 30 September 2026 at 2:25 pm IST

At HILLDORF™, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process and deliver orders within India and internationally.

1. ORDER PROCESSING & DISPATCH

India

Orders placed for delivery within India are generally dispatched within 2 business days after the order is successfully confirmed.

Business days generally exclude Sundays and public holidays.

International

International orders are generally processed and dispatched within 2 business days, subject to payment verification, product availability, and other applicable circumstances.

2. DELIVERY TIME

India

The estimated delivery time is:

5–7 business days

Delivery times are estimates and may vary depending on the destination, carrier partner, weather, holidays, and other circumstances.

International

The estimated international delivery time is:

5–8 business days

International delivery times may vary depending on the destination country, customs processing, local delivery networks, and other circumstances beyond our reasonable control.

3. SHIPPING CHARGES

India

FREE DELIVERY across India.

There is no additional standard shipping charge for eligible domestic orders.

International

International shipping charges are calculated based on the delivery address, destination country, package details, and applicable shipping rates.

The applicable shipping charge will be displayed during checkout where available.

4. ORDER TRACKING

Once your order has been shipped, tracking information may be provided through our carrier partner.

You can track your order through:

  • Our website
  • The carrier partner's tracking system
  • HILLDORF™ customer support

If you need assistance tracking your order, please contact our support team through the Contact Us page.

5. DELIVERY DELAYS

We aim to deliver orders within the estimated delivery timeframes stated above.

However, delivery may be delayed due to unexpected issues involving the carrier partner or circumstances outside our reasonable control.

Possible causes may include:

  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • High shipping volumes
  • Operational issues
  • Address-related issues
  • Customs processing
  • Government or regulatory restrictions
  • Other unforeseen circumstances

In such situations, we will work with the relevant carrier partner where reasonably possible.

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN/ZIP code
  • Contact number
  • Other information required for successful delivery

If an order cannot be delivered because the address provided by the customer is incorrect, incomplete, or invalid, the shipment may be returned to HILLDORF™.

Additional shipping charges may apply if a customer requests re-shipment, where available.

7. FAILED DELIVERY ATTEMPTS

Our carrier partners may make up to 3 delivery attempts.

Customers should ensure that someone is available to receive the order and that the provided contact information is correct.

If delivery cannot be completed after the available delivery attempts, the shipment may be returned to HILLDORF™.

Any subsequent re-shipment may be subject to applicable shipping charges.

8. CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

COD availability may depend on:

  • Delivery location
  • Order value
  • Product availability
  • Carrier restrictions
  • Other applicable conditions

If COD is available for your order, it will be displayed as a payment option during checkout.

For COD orders, customers should ensure that the recipient is available to receive and pay for the order.

9. INTERNATIONAL SHIPPING

HILLDORF™ ships internationally to selected locations where our shipping partners provide delivery services.

International orders generally have an estimated delivery time of:

5–8 business days

Actual delivery times may vary depending on the destination country, customs clearance, carrier operations, and local delivery conditions.

International shipping availability may change based on carrier restrictions and applicable laws or regulations.

10. CUSTOMS DUTIES & IMPORT TAXES

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Brokerage fees
  • Other government or carrier charges

These charges depend on the delivery location and destination country.

Unless specifically stated otherwise at checkout, such charges are the responsibility of the customer.

HILLDORF™ does not control the amount or timing of customs charges imposed by a destination country.

Customers are responsible for understanding and complying with applicable import requirements in their country.

11. DAMAGED SHIPMENTS

We take reasonable care when preparing and packaging orders for shipment.

If your product is damaged during shipping, please contact HILLDORF™ customer support as soon as possible after delivery.

We may request:

  • Order number
  • Photographs of the damaged product
  • Photographs of the shipping package
  • Photographs of any visible damage
  • Other information necessary to investigate the shipment

If the damage is confirmed to have occurred during shipment and the claim is approved, HILLDORF™ will provide a full refund to the customer, subject to applicable verification and law.

12. LOST SHIPMENTS

If your tracking information indicates that your shipment may be lost or the shipment has not been delivered within a reasonable period, please contact us.

We may coordinate with our carrier partner to investigate the shipment.

Resolution will depend on the circumstances and the carrier's investigation.

13. DELIVERY CONFIRMATION

Once the carrier partner records an order as delivered, delivery may be considered completed.

If you believe your order has been incorrectly marked as delivered, please contact HILLDORF™ customer support as soon as possible so we can investigate the matter with the carrier.

14. SHIPPING RESTRICTIONS

Some products or destinations may not be eligible for delivery due to:

  • Carrier restrictions
  • Government regulations
  • Import restrictions
  • Geographic limitations
  • Customs requirements
  • Other logistical restrictions

If we cannot fulfil an order because delivery to the selected destination is unavailable, we will contact you regarding the available options.