Last Updated: As of 30 September 2026 at 12:14 pm IST

Welcome to HILLDORF™.

These Terms & Conditions govern your access to and use of the HILLDORF™ website, including browsing our website, purchasing products, creating an account, and interacting with our services.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

1. ABOUT HILLDORF™

The website is operated by:

Legal Business Name: G SQUARE
Brand Name: HILLDORF™
Business Address: 12th Floor, A-1204 Palanpur , nr Satvan Circle, Surat Gujarat - 395009
Email: support@hilldorf.com
Phone / WhatsApp: +91-6353206689
Website: www.hilldorf.com

Throughout these Terms, "HILLDORF™", "we", "us", and "our" refer to the business operating the HILLDORF™ website.

"Customer", "you", and "your" refer to any person who accesses or purchases from our website.

2. ELIGIBILITY

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements, prices, and other product information displayed on our website are accurate.

However:

• Actual colours may vary depending on your device or screen.
• Product measurements may have reasonable manufacturing variations.
• Product availability may change without notice.
• Product images may contain styling or presentation elements that are not included with the product.
• Minor variations may occur between product images and the physical product.

We reserve the right to correct errors, update product information, change product specifications, or discontinue products at any time.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to limit quantities purchased by a customer where reasonably necessary.

If a product becomes unavailable after you place an order, we may contact you regarding an appropriate solution, which may include cancellation and refund where applicable.

5. PRICES

Prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The applicable price for an order is generally the price displayed at the time the order is placed, subject to obvious pricing errors or technical issues.

For international orders, additional costs may apply, including but not limited to:

• Customs duties
• Import taxes
• Local taxes
• Customs clearance charges
• Brokerage charges
• Other government or carrier fees

Unless expressly stated otherwise, such charges are the responsibility of the customer.

6. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that HILLDORF™ has accepted the order in every circumstance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Product availability issues
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Payment problems
• Shipping restrictions
• Technical errors
• Other legitimate business or legal reasons

If we cancel an order after payment has been received, any eligible refund will be processed according to our Return & Refund Policy and applicable payment procedures.

7. ORDER CANCELLATION

Customers may request cancellation of an order before the order has been shipped, subject to our ability to process the cancellation.

Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under our Return & Refund Policy, where applicable.

To request a cancellation, contact:

[CUSTOMER SUPPORT EMAIL]

Please include your order number and registered contact details.

8. PAYMENT

We accept payments through available payment methods displayed at checkout.

These may include Shopify, Razorpay, and other third-party payment gateways.

Payment processing may be subject to the terms and policies of the relevant payment provider.

We do not intentionally store complete payment card details on our own systems.

If a payment fails, is reversed, disputed, or cannot be verified, we may delay or cancel the relevant order.

9. SHIPPING AND DELIVERY

We offer shipping to locations where delivery is available through our shipping partners.

Delivery times shown on our website are estimates and may vary because of:

• Shipping destination
• Courier delays
• Weather
• Public holidays
• Customs processing
• Incorrect address information
• Regulatory restrictions
• Other circumstances outside our reasonable control

For complete information, please refer to our Shipping Policy.

10. INTERNATIONAL ORDERS

HILLDORF™ may accept orders from customers outside India where international shipping is available.

International customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

Additional customs duties, taxes, import charges, brokerage fees, or other local charges may apply.

These charges are generally the responsibility of the customer unless specifically stated otherwise at checkout.

Customs delays are outside our reasonable control.

11. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

Certain products or circumstances may be excluded from return or exchange where permitted by applicable law and clearly stated in our policy.

12. CUSTOMER RESPONSIBILITIES

When placing an order, you are responsible for providing accurate and complete information, including:

• Full name
• Correct shipping address
• Phone number
• Email address
• Product selection
• Size and quantity
• Any other information required to process your order

HILLDORF™ is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law and our policies.

13. INTELLECTUAL PROPERTY

All content on the HILLDORF™ website, unless otherwise stated, is owned by or licensed to HILLDORF™ or the relevant rights holder.

This may include:

• HILLDORF™ name
• Logos
• Trademarks
• Product photographs
• Videos
• Graphics
• Website design
• Text
• Product descriptions
• Artwork
• Branding
• Marketing materials
• Other website content

You may not reproduce, copy, modify, distribute, sell, publish, transmit, or commercially exploit our intellectual property without prior written permission.

HILLDORF™ and associated branding may be protected by applicable intellectual-property and trademark laws.

14. USER REVIEWS AND CONTENT

If you submit reviews, photographs, videos, testimonials, comments, or other content to HILLDORF™, you represent that:

• You have the right to submit the content.
• The content does not violate another person's rights.
• The content is not unlawful, fraudulent, misleading, defamatory, abusive, or harmful.
• The content does not infringe intellectual-property rights.

By submitting content, you grant HILLDORF™ a non-exclusive, royalty-free, worldwide permission to use, reproduce, display, adapt, publish, and distribute that content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

We may remove or decline to publish content at our discretion where reasonably appropriate.

15. PROHIBITED USE

You agree not to use our website to:

• Violate applicable laws or regulations
• Commit fraud
• Attempt unauthorised access
• Interfere with website security
• Introduce malicious software
• Scrape or copy website content without permission
• Misuse our intellectual property
• Submit false or misleading information
• Abuse promotions or offers
• Interfere with another customer's use of the website

We reserve the right to restrict or terminate access where reasonably necessary.

16. THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment providers, analytics providers, advertising platforms, shipping providers, and other technology providers.

Third-party services may have their own terms and privacy policies.

HILLDORF™ is not responsible for the independent policies, practices, availability, or content of third-party services, except to the extent required by applicable law.

17. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Secure
• Free from technical issues

We may temporarily suspend or restrict access for maintenance, upgrades, security reasons, technical problems, or other legitimate purposes.

18. DISCLAIMER

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that every piece of website content will always be complete, current, or free from errors.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited under applicable law.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HILLDORF™, its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

Where liability may legally be limited, HILLDORF™'s liability will be limited to the extent permitted by applicable law.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold HILLDORF™, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms
• Your unlawful use of our website
• Your misuse of our services
• Your infringement of another person's rights
• Information or content you submit that violates applicable law or third-party rights

21. FORCE MAJEURE

HILLDORF™ will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Pandemics or public-health events
• War
• Government actions
• Strikes
• Transportation disruptions
• Customs delays
• Internet or technology failures
• Power outages
• Courier disruptions
• Other events beyond our reasonable control

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are published means that the updated Terms will apply to your future use of the website, subject to applicable law.

23. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without prejudice to any mandatory consumer-protection or other legal rights that may apply to customers in their jurisdiction.

For international customers, mandatory rights provided by applicable local law will not be excluded where such exclusion is prohibited.

24. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

25. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, form the terms governing your use of the HILLDORF™ website and purchase of our products, subject to applicable law.

26. CONTACT US

If you have questions regarding these Terms & Conditions, please contact us:

HILLDORF™
Legal Business Name: G SQUARE
Business Address: 12th Floor A-1204 Palanpur, nr, satvan circle Surat Gujarat - 395009
Email: support@hilldorf.com
Phone / WhatsApp: +91-6353206689
Website: www.hilldorf.com